目錄
Preface 前言
Part 1 Front Office Department 前檯部
Unit 1 Room Reservation 客房預訂
Unit 2 Check-in 登記入住
Unit 3 Bellboy Service 行李員服務
Unit 4 Information Desk 服務臺
Unit 5 Switchboard Operator 總機服務
Unit 6 Foreign Currency Exchange 外幣兌換
Unit 7 Ticket Booking 訂票服務
Unit 8 Asking and Directing the Way 問路指路
Unit 9 Checkout 結帳離店
Part 2 Housekeeping Department 客房部
Unit 10 Chamber Service 客房服務
Unit 11 Room Cleaning 客房清掃
Unit 12 Laundry Service 洗衣服務
Unit 13 Lost and Found 失物招領
Unit 14 Damage and Maintenance 損壞與維修
Part 3 Food & Beverage Department 餐飲部
Unit 15 Food & Beverage Reservation 餐飲預訂
Unit 16 Receiving the Guest 接待客人
Unit 17 Taking Orders 點菜
Unit 18 Paying the Bill 買單
Unit 19 Bar Service 酒吧服務
Unit 20 At the Coffee Shop 咖啡廳服務
Unit 21 Room Service 客房送餐服務
Unit 22 Dealing with Complaints 處理投訴
Part 4 Convention and Exhibition Center 會展中心
Unit 23 Convention 會議
Unit 24 Exhibition 展覽
Part 5 Health & Recreation Center 康樂中心
Unit 25 Health Center 健身中心
Unit 26 Recreation Center 娛樂中心
Appendix 附錄
Appendix Ⅰ 535 Classified Basic English Words for Hotel Service 飯店服務英語基本分類詞彙535個
Appendix Ⅱ English Menu of Chinese Food中餐英文菜譜
Appendix Ⅲ Chinese Snacks 中式小吃
Appendix Ⅳ Chinese and Foreign Holidays 中外節日